• 1-800-441-3743
  • Mon - Fri: 8:30 - 5:00pm EST

FAQ - Quick Answers

Frequently Asked Questions
What forms of payment does Erie Vo-Vo accept?

Erie Vo-Vo currently accepts all major credit cards.
(Visa, MasterCard, American Express, and Discover). Checks - Erie Vo-Vo accepts payment by Personal Check, Cashier's Check and Money Orders. Orders made by Personal Check will not be shipped until funds have been received by our bank (normally 3-4 business days). There is a $25.00 fee for all returned checks! PayPal - We also accept payments through PayPal.

How do I contact Erie Vo-Vo and what are your business hours?
You can contact Erie Vo-Vo by email via our web form or phone 1-800-441-3743. Our office and yard hours are open Monday-Friday from 8:30 am until 5:00 pm EST.
What shipping options do you have? What are the costs?
We use UPS and FedEx Ground shipping for all orders and will take approximately 3-10 business days to arrive. We offer free shipping on many parts. Contact us for quotes on other express shipping services such as Next Day delivery.
Can I pick up my part(s)?
Yes. Our office and yard hours are open Monday-Friday from 8:30 am until 5:00 pm EST. For directions you can click here
How long is Erie Vo-Vo's Warranty and what parts does it cover?

Most Mechanical Used Parts from Erie Vo-Vo are covered with a Lifetime Replacement Warranty. This covers defective parts only. The replacement part will be sent at no additional charge when proof of purchase (copy of Receipt or Invoice) is received and defective part is returned.

Warranty Policy: Erie Vo-Vo Inc. Lifetime Replacement Warranty is made to the original purchaser only and is non-transferable. This Limited Warranty is limited to defects in materials and workmanship of the product as supplied by the manufacturer. Your warranty period begins on the date of purchase. We will warrant the original part as long as you own the vehicle on which the part was originally installed. For more details go to our Warranty Page.

What is Erie Vo-Vo's return policy?
30 Day Return Policy: All parts must be returned within 30 days of purchase. Warranty parts are excluded and will follow warranty terms. Items being returned for any reason must be returned by original purchaser with a copy of the original sales invoice. The customer is responsible for safe return of all items. Damaged or modified items will not be refunded. Erie Vo-Vo Inc. will only cover shipping charges if we are at fault for sending a damaged or incorrect part. All returns are subject to a 25% restocking fee except for warranty items. Erie Vo-Vo Inc. will consider special requests for returns not specified in this policy.

lifetime warranty stamp Most Electrical & Mechanical Parts are covered with our Lifetime Warranty.

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Contact Us

 

Phone: 1-800-441-3743

Address: 125 Mohawk St., Whitesboro, NY 13492

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