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General Information

Payment Methods:

Credit Cards - Erie Vo-Vo currently accepts all major credit cards. (Visa, MasterCard, American Express, and Discover). Checks - Erie Vo-Vo accepts payment by Personal Check, Cashier's Check and Money Orders for orders mailed to us at our address. Orders made by Personal Check will not be shipped until funds have been received by our bank (normally 3-4 business days). There is a $25.00 fee for all returned checks! PayPal - We also accept payments through PayPal.

Delivery Estimates and Policies:

All orders shipped using UPS. Delivery times vary due to many factors including availability of part, hours of operation, weather conditions, distance from our warehouse to your location, etc. In general 90% of all orders placed before 3pm EST today are processed same day and ship out from Erie Vo-Vo within 24 hours (Monday-Friday). These delivery times are in addition to the time that is required for us to process, pack and ship your order. Shipping carriers do NOT make delivery date guarantees for orders shipped via Regular Ground Service. For all orders paid by Personal Checks, parts will ship out after the check is received and has cleared through our bank.

You may choose Next Day, 2nd Day, 3 Day and any other UPS shipping services to any location Worldwide. All shipping rates are based on the weight of your order and the distance your order travels from Erie Vo-Vo. We do not have any additional hidden handling or processing fees. There is a minimum shipping charge of $10.00 on any part.

Product Warranties:

All Mechanical Used Parts from Erie Vo-Vo are covered with a Lifetime Replacement Warranty. This covers defective parts only. The replacement part will be sent at no additional charge when proof of purchase (copy of Receipt or Invoice) is received and defective part is returned. All shipping costs outside the US is the buyers responsibility.

Credit Card Security:

Shopping at our web site is 100% safe and secure. We ensure that it's safe by transferring all of your personal information, including your name, address and credit card, over a Secure Socket Layer (SSL) line. This ensures that your information is encrypted and cannot be read by others as it travels over the Internet. The secure mode begins when you initiate your order. You will know you're in secure mode when the tiny padlock icon (located at the bottom of your browser) appears as "locked." You also can verify you are in secure mode by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https." And after the information reaches Erie Vo-Vo Inc. it is stored on a secure server, resides behind a firewall and cannot be accessed from outside the company. At that point, your information can only be accessed by authorized employees to process your orders. We guarantee every transaction as 100% safe and secure.

Privacy Policy:

Erie Vo-Vo Inc. will not at any time or in any manner, either directly or indirectly, divulge, disclose, or communicate in any manner, any information in connection with our customers. Erie Vo-Vo will act reasonably to protect such information and treat it as strictly confidential. In simple terms your information is kept safe with us.

Disclaimer:

Erie Vo-Vo is not affiliated with Volvo Cars of North America Inc., Volvo Car Corporation, AB Volvo or other Volvo companies whose products may be viewed in our web site.

For further assistance, please feel free to email us with any questions or problems you may have.